Help Center | Centro de Ayuda

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Help Center | Centro de Ayuda

For Clients

For Clients

Getting Started

My cleaner feels unsure about trusting Alia. What can I tell her?

What kind of customer support is available for the person who cleans my home receive?

Can I really make an impact with $5 each cleaning?

If a cleaner doesn't have an email address can she still use Alia?

Is the site available in languages other than English and Spanish?

I invited a cleaner but they haven't signed up. What should I do?

Can't I just leave an extra $5 cash each cleaning?

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Using Alia

Can I get a flyer on Alia?

How do I set up contributions for the person who cleans my home?

The person who cleans my home works irregular hours. Can I still contribute to her benefits?

Does Alia charge any fees?

Can I use Alia to give a bonus?

I hire a nanny/caregiver. Can I use Alia to contribute to their benefits?

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Troubleshooting

I forgot my password

How do I update my credit card?

I can't log in.

How do I cancel my contributions?

I can't add a contribution for the person who cleans my home.

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Important Details

Is my contribution tax-deductible?

Is the information on Alia protected?