Help Center | Centro de Ayuda

I can't add a contribution for the person who cleans my home.

If the person who cleans your home has created an account but you can't create a contribution, it's possible that they created a client account rather than a cleaner account. Alia's system only allows contributions from clients to cleaners.

Email us at hi@myalia.org and include the phone number of the person who cleans your home, and we'll check the type of account associated with the phone number. If the cleaner has mistakenly created a client account we'll contact them and switch it over so their contributions can get started.