We can help.
First, have a conversation with the person who cleans your home. There are two things that might be helpful for her to know:
Secondly, if you haven't invited her by sending a text using our system, please do that by signing up for Alia and adding her as a cleaner to your Alia account. You will be prompted to enter her phone number, and then a text message will be sent inviting her to join Alia. If she doesn't respond to the invite our customer service team will follow up with her by phone to explain Alia to her.
Our support team is experienced with working with domestic workers, and we deeply understand the circumstances which can contribute to a domestic worker's hesitation in joining Alia. We provide support in Spanish and English, by phone, text and email.